Errors and social level: the norms
	Slip	Lapse	Rule-based	Knowledge-based
Individual
	Specific intention to act
	Specific intention to act
	Correct rule selection and application
	Consistency with everything the person knows
Group
	5
	6
	7
	8
Organisation
	Group/team goals
	10
	Organisational goals
	Knowledge of org. aims, needs (implicit requirements)
Society
	13
	14
	15
	16