Errors and social level: the errors Slip Lapse Rule-based Knowledge-based Individual slip lapse rule-based mistake knowledge-based mistake Group Abermule rly crash . . Group-think errors in the military Organisation Team error Goals for which there is no dept. Management error: wrong bureaucratic rule gets control Policy error: bad plans Society One organisation fails to perform Forgotten problems (caught by charity?) Social work teams e.g.police, GP, social worker Policy errors